Vairo Privacy Policy

1. Information We Collect

We collect various types of personal and non-personal information to provide, enhance, and personalize our services. This information includes, but is not limited to:

1.1 Personal Information

• User Account Information: Name, email address, phone number, age, and other registration details.
• Travel Information: Flight details, travel itineraries, loyalty memberships, airport preferences.
• Location Data: Real-time location, such as when you are at an airport.
• Device Information: IP address, device identifiers, browser type, operating system.
• Payment Information: Billing and transaction data, including payment method.
• Financial Information: Previous bank transactions, spending patterns and other data to determine credit-worthiness

1.2 Behavioral and Usage Data

• App Interaction: How you interact with the App, including the services you use and your preferences.
• Purchases: Details of rewards redeemed, purchases at partner stores, and services requested.
• Engagement Patterns: Usage history, frequency of use, and behavior when interacting with our App and partners.

1.3 Third-Party Data Collection

We may collect data about you from third parties, including but not limited to:

• Airlines and Airport Services: Information about your flights, check-ins, or concierge requests.
• Retail Partners: Data related to purchases, transactions, or rewards at partner stores.
• Financial Service Providers: Customer specific data from financial service providers including but not limited to their bank transactions and transaction counterparties, if applicable
• Other Data Providers: Publicly available or purchased data to refine our user profiles and models.

2. How We Use Your Information

2.1 Service Provision and Personalization

• To provide and improve the Vairo services, including airport concierge, rewards, and travel assistance.
• To personalize your experience, including tailoring rewards and promotions based on your preferences and travel history.

2.2 Behavioral Analysis and Predictive Modeling

• User Profiling: We use your data to train machine learning models that help us predict your preferences, engagement patterns, and behavior. These models allow us to determine if you are an ideal or undesirable user for specific services or offerings.
• Usage Monitoring: We analyze your usage patterns to refine our services, improve user experience, and detect misuse or abnormal behavior.

2.3 Behavioral Analysis and Predictive Modeling

• To manage and improve our services, including evaluating and refining our marketing, operations, and customer engagement strategies.
• To decide on service tiers, rewards, or access levels based on user behavior

2.4 Decision-Making on User Eligibility

We reserve the right to use our predictive models to determine your suitability for specific features, rewards, and services. Based on this analysis, The Company may, at its sole discretion, classify you as an ideal user or an undesirable user, which may affect the level of service or rewards available to you.

3. Third-Party Data Aggregation and Modeling

We reserve the right to collect, aggregate, and analyze data from third-party sources, including airlines, retail partners, and other service providers. This data may be combined with the information we collect directly from you to:

• Refine our machine learning models.
• Enhance our ability to predict user behavior and preferences.
• Identify trends and patterns across users to improve our services.

We may also use aggregated, anonymized data to perform research, analytics, and reporting for internal or commercial purposes

4. Data Sharing and Disclosure

We may share your information under the following circumstances:

4.1 With Third-Party Service Providers

We use your data to:

• Airlines and Airport Service: To provide concierge services, manage travel itineraries, or process your requests.
• Retail Partners: To facilitate rewards, process purchases, or offer exclusive promotions.
• Data Analytics Partners: For analyzing usage data and helping improve our models.

These third parties will only use your data for the purposes described in this policy and in compliance with applicable law.

4.2 For Legal Compliance

We may disclose your personal information when required by law or when we believe it is necessary to

• Comply with legal obligations or government requests.
• Protect the rights, property, or safety of The Company, our users, or others.

These third parties will only use your data for the purposes described in this policy and in compliance with applicable law.

5. Data Security

While using Vairo, you retain certain rights over your personal information, including the right to:

• Access, correct, or update your personal information.
• Request the deletion of your data, subject to limitations that allow us to fulfill legal or business obligations.
• Opt out of certain data collection or marketing communications, where legally required.

However, The Company reserves the right to continue using aggregated, anonymized data for business purposes, even if individual data is deleted or no longer directly associated with you.

6. Changes to the Service

We use commercially reasonable measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your personal information.

7. Data Retention

We retain your personal information as long as necessary to provide our services, comply with legal obligations, and support our business operations. Even after you stop using Vairo, we may retain some information to comply with regulatory requirements or use anonymized data for analytics.

8. Changes to the Privacy Policy

The Company reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. Continued use of the App after changes to the policy constitutes your acceptance of the updated terms.

9. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected]